Moab Training Test Answers

Question: What is MOAB?

Answer: Management of Aggressive Behavior

Question: Of five methods of communication Non Verbal is the most critical to understand because it accounts for approximately ______ of all communication.

Answer: 90%

Question: Personal space to the rear approximately

Answer: 5 feet

Question: Personal space to the front approximately

Answer: 3-4 feet

Question: It is recommended that at the upset anxiety stage, we maintain space of

Answer: 6-8 feet

Question: Recognizing Stage One Anxiety

Answer: head down, face flushes, eyebrow frown or twitch, lip twitch, pacing, sweating palms or brow, eye contact minimal

Question: How to break stress feedback loop

Answer: Deep breaths

Positive self talk

Question: Recognizing Stage Two Verbal Aggression

Answer: Lips pushed forward, direct prolonged eye contact, head and shoulders are back, finger pointing, belligerent, yelling , cursing, pounding fist on walls, kicks at the floor

Question: If someone is coming at you with a knife you will

Answer: Divert

Escape

Question: Common Diversions/Distractions

Answer: Cause confusion

disorientation

heighten the aggressors fear