JKO Leadership: Time Management

20% of ______ efforts yields 80% results

Focused

80% of ______ efforts yields 20% results

Unfocused

o Lack of planning
o Clutter/disorganization
o Procrastination
o Perfectionism

Internal Time Wasting

-Not eaisly controlled
o Interruptions
o Visitors
o Phone Calls
o Interdepartmental interactions

External Time Wasting

• Take report
• Make rounds and assess patient needs
• Pass medications

High Importance/ High Urgency

• Patient demanding a fresh cup of Coffee

Low Importance/High Urgency

• Socializing

Low Importance/Low Urgency

• Specimen delivery
• Patient teaching
• Distribution of water to patients

High Importance/Low Urgency

Time Management = ________

Stress Management

JKO Leadership Eight: Coaching, Counseling, and Mentoring

Which is NOT one of the five basic coaching skills?

Telling employees what is required

Which one of the following is NOT a characteristic of an "I" message?

General

After choosing a mentor, what would be the next step in the mentoring cycle?

Set expectations

During which phase of the mentoring cycle would written "ground rules" for the mentoring relationship be established?

Set expectations

What is the continuous process of ensuring that your staff does their current job well?

Coaching

What is most important with respect to mentorship meetings?

Ensuring regular meetings occur

Extensive delegation and not micro-managing are usually done with coaching what type of employee?

Superstars

Which one of the following statements is false?

The coach focuses on constructive feedback

Which of the following is NOT a guideline or tip for mentees?

Accepting feedback x

What is the first step in preparing for a counseling session?

Assess any organizational or managerial factors which could have affected performance

Of the following phrases, what should be said first in a counseling session?

"I asked you here to discuss"

Which one of the following is NOT a key consideration in counseling employees?

Value judgments

Which mistake in mentorship addresses the need for the mentor to guide the thought process of the protege?

Using mentoring as a disciplinary tool x
Pick the wrong person x

Which one of the following is NOT an appropriate mentoring behavior?

Having mentees work through problems alone

JKO Leadership Six: Stress Management

OSHA stands for

occupational safety and health act

OSHA says employers are held legally accountable for job related illnesses include ________ related problems

stress

is the reaction people have to excessive pressures or other types of demand place upon them

stress

stress arises when people worry and cannot _______

cope

stress is undergoing an instantaneous reaction, with a rise in blood ______________, heat _____________, and skin _____________

blood pressure, heat rate, skin perspiration

name some stress feelings

worry, tense, tired, frightened, elated, depressed, anxious, and anger

list the two different types of stress

eustress and distress

is the good stress; is the bad stress

good stress = eustress,
bad stress = distress

a motivating force that challenges individuals to grow, adapt, and find creatine solutions to life

eustress

a force that depletes life, energy, usually is unchanged and harms the body and mind if it is allowed to continue

distress

what are the two different types of stressors

external and internal

list some external stressors

physical environment, social interaction, organizational, major life events, daily hassles

list some internal stressors

lifestyle choices, negative self talk, mind traps, personality traits

this is a contributory factor in minor conditions such as headaches, digestive problems, skin complains, insomnia, and ulcers

negative stress

excessive, prolonged and unrelieved stress can have a __________ effect on mental, physical and spiritual health

harmful

stress can also have a positive effect, spurring _________ and awareness, providing the stimulation to cope with challenging situations

motivation

stress also provides the sense of urgency and alertness needed for ____________ when confronting treating situations

survival

when we are stress, saliva _______ up, digestion and elimination systems are _______ so blood can be direct away from our organs to our ________ and _________

dry, stopped, muscle and brain

during stress, _______ become tense and ready for action

muscles

______________ cools the body allowing it to burn more energy

perspiration

blood ___________ mechanisms are activated to protect us from blood loss in case of injury

clotting

the immune system efficiency is ____________

suppressed

the sleep process is _________

blocked

when the body cannot tolerate the abuse any longer, these individuals will begin to experience

fatigue, frequent infections, and overall decline of their physical appearance

if the source persists, the body prepares for long-term protection, secreting hormones to increase blood ________ levels

sugar

this phase is common and not necessarily harmful, but must include periods of relaxation and ______ to counterbalance the stress response

rest

fatigue, concentration lapses, irritability and lethargy results as the stress turns __________

negative

what kind of symptoms are there involved with stress

physical, mental, behavioral, emotional

factors influencing work stress

drive for success, changing work patterns, working conditions, overwork, underwork, uncertainty, conflict, responsibility, relationship at work, change at work

stress management techniques say to change your __________, _________, and ___________

thinking, behavior, and lifestyle

relieve some of the stress in your life by eating _________ meals, exercising at least ________ times a week, getting plenty of _________, recreation of family __________

balanced, three, sleep, activity

a stress management program should provide a component that examines various personalities and identifies methods to change certain _____________ to reduce stress situations and in turn reduce stress

personalities

a stress management program should encourage employees to set _______ in the workplace that are attainable

goals

a stress management program should have a component dedicated to improving the _______ skills of employees

social

poor ___________ is one of the most common causes of stress

organization

prioritizing objectives, duties, and activities makes them manageable and ___________

achievable

don't overload your _______

mind

organization will help avoid personal and professional ________

chaos

make a list of what _______ be done, what _____ be done, and what would you _______ to do

must, should, like

cut out time _________

wasting

learn to drop __________ activities

unimportant

say no or ____________

delegate

benefits of relaxation

lowers blood pressure, combats fatigue, promotes sleep, reduces pain, eases muscle tension, decreases mental worries, increases concentration, increases productivity, increases clear thinking

what can laughter do for you

gives you heart and lungs a workout, helps you relax, boosts the immune system, reduces pain, improves mood, gives a feeling of control, makes us more creative, fights depression, reduces anger, helps with chronic breathing problems

JKO Leadership Five: Valuing Diversity and Culture

The diversity management competency of people management is helpful because it allows a manager to:

Balance effective utilization of individual skills to achieve team goals

How does structured dialogue support a diverse environment?

It provides an environment where different groups can discuss difficult topics

The diversity management skill listening enables a manager to:

Respect and appreciate different communicate styles

When employees are sensitive to the use of language and the effects of stereotyping, they are demonstrating the characteristic of:

Mutual respect

The first step to create an environment of openness and trust is:

Self-awareness

Which is one of the primary dimensions of diversity?

Age

Obtaining feedback is a guideline in overcoming prejudice and stereotyping.

True

Which guideline for practicing dialogue considers how well you are listening to others?

Listening

A manager can diffuse a conflict situation by:

Establishing boundaries by asking for cooperation

When developing others to manage diversity, it is important for a leader to:

Lead by example and model desired behavior

When diversity is managed:

Employees enjoy coming to work in a supportive environment

The first step in overcoming prejudice is:

Taking responsibility

When promoting an environment that supports continuous learning, a manager is demonstrating the diversity competency of:

Developing self and others

JKO Labor Relations Two: Applications

Mr. Philips has been assigned the task of planning supervisory training sessions for the hospital's management team. On the agenda are key topics that should be covered during these sessions. They include motivation, teambuilding, problem solving, and:

Communication and listening skills

Which is one of the top three reasons for unionization?

Supervision

Which is most critical in meetings with union representatives?

Discussion of organizational changes

Which is most important with respect to Management by Wandering Around (MBWA)?

Input from employees on problems

As a seasoned HCMO manager, your goals are to promote positive relationships with employees and create a strong organizational culture. Of the following management strategies, which one would be inappropriate in achieving the above-stated goals?

Asking employees to verbalize their grievances x

What would be the most likely source of dissatisfaction of employees, causing them to form a union?

Poor communication with management

You are interested in promoting stronger management-employee relationships. Which of the following relationship-building techniques would have the most impact?

Conducting a supervisory development program

During a management training session, you were asked by one of the workshop leaders to elaborate on the basic management technique called Management By Wandering Around (MBWA). Which of the following is not part of MBWA?

Quietly observing employees work

As head of the HCMO management team, you decide to hold a teambuilding session to address dissatisfaction with working relationships, as well as to deal with any confusion about roles, goals, and job responsibilities. Who is the best person you should ask to conduct the initial teambuilding seminar?

External facilitator

One of the alternative dispute resolution techniques is mediation, particularly to resolve management and union differences. What is the primary advantage of using this technique?

It allows the participants to retain control over the decision

The term, "working to rule," is frequently used to describe employees who only do exactly what a rule requires or only what management explicitly asks them to do. This may be viewed as a type of passive-aggressive behavior where employees attempt to "get back" at management for something that they felt was unfair or unreasonable. If this were happening in your office or organization, what would be the most appropriate management action to take?

Try Management By Wandering Around (MBWA)

Aside from conducting surveys, focus groups, and meetings, what other method has proven effective in enhancing management-labor relations?

Monthly newsletter to keep employees up-to-date

Ms. Susan Jones is an administrative assistant for Mr. Bob Weiss, Director of Materials Management. Ms. Jones can be characterized as a good worker, knows her job, and completes the work she is assigned. She shows up for work on time. However, when she arrives, it is precisely at 8:00 am. It then takes her another 30 minutes, or more, to get settled. This is driving Mr. Weiss crazy as he wants the office operational at precisely 8:00 a.m. He gives Ms. Jones a list of rules about the operation of the office. Which of the following would be the most appropriate way of handling this situation:

Mr. Weiss should have had a meeting with Ms. Jones to more fully discuss the rules

Ms. Rupert has over 15 years of nursing experience, and has received a promotion to act as the Chief Nurse Executive (CNE) at the hospital. One of her first mandates is to improve labor relations with the nurses union. Of the following approaches, which one has not been proven to be effective in boosting morale and retaining employees?

Use of focus groups for information-gathering x

JKO Labor Relations One: Principles

What is the first formal step to unionization?

Defining the bargaining unit

Mrs. Union represents the union at MHS Hospital. She is compiling a list of people with appropriate skills and experience to build a negotiating team for the union. Who would she most likely include on her list?

Union attorney

Effective labor negotiations are based on strategies that are:

Objective and honest

Of the following, which statement does not describe the law requirements of the Labor Management Relations Act (Taft-Hartley Act) of 1947?

This law oversees elections that determine whether or not employees will be represented by a union

Which one of the following is usually a successful bargaining strategy?

"Posturing" to sell the contract to union members and management

Which is a key consideration in preparing for a union negotiation?

Assume your opponent has a realistic understanding of what can be gained through the negotiation x

During negotiations, the union president makes a request for voluntary bargaining items to be included in the contract agreement. As outlined by the National Labor Relations Act of 1935, which of the following items is considered to be voluntary?

Benefits for retirees (e.g., health plan)

To guarantee that management retains its critical prerogatives, what should you do?

Include an employer rights clause in the labor contract

Which of the following is part of the grievance administration process?

Review of the grievance decision by the HCMO's legal counsel (JAG) x

Which one of the following is out of sequence with respect to the formation of a union?

Union recruits

Which of the following is one of the "set aside" management rights per court rulings?

Work qualifications

As an experienced HCMO manager and negotiator in labor relations, you are asked to share your "pearls of wisdom" with new and upcoming junior managers in the art of the negotiation process. Which of the following "pearls" would you cast aside in your talk?

Approach negotiations as a test of strength or a power struggle

The union wants to bargain on personnel policies such as discharge, lay-offs, and discipline. What should you do?

Include it as an agenda item for bargaining

Which of the following statements is FALSE?

False

JKO Information Management Two: Issues and Challenges

Which of the following knowledge management strategies rapidly generates specialized information from in-house experts for a clearly defined purpose?

Knowledge harvesting

Which of the following is an example of organizational integration?

Changing business and workflow processes to incorporate information management requirements and applications

Knowledge management promotes a learning culture by encouraging meaningful relationships, fostering innovation, creativity, and improvisation, and promoting a deep respect for learning.

true

Which of the following knowledge management challenges reminds us that quantity of knowledge does not equal quality?

Knowledge overload

An organization that supports a learning culture gains insight and understanding from experiences and is willing to incorporate the knowledge gained from both successes and failures.

True

What knowledge management strategy would you use to create situations that bring like-minded people together in a stimulating, knowledge-focused environment?

Foster "social" opportunities

Which is one of the major components of data protection?

User education

During which phase of the change management process do you document how information is currently processed, catalogued, and shared?

Phase 1: Assessment

Which of the following is an example of tacit information?

Intuition

What is the basic, original intent of the Health Insurance Portability and Accountability Act?

To provide standards for the electronic transmission of health information

Your community has heard that the system will result in an electronic medical record. Given this, you have decided to provide information to your community. In developing your information materials, on what issue or issues would you focus?

Both privacy and use of information without consent

To be truly effective, information management initiatives must be integrated into daily administrative, operational, and quality improvement activities. This can be accomplished by:

Creating a change management team to oversee the implementation process

JKO Information Management One: Strategies

Which of the following patient administration and management systems functions assembles and monitors the claims submission and reimbursement process?

Patient billing, accounts receivable

Which of the following questions is asked when developing an information management system?

Why is the information required?

Which of the Financial Decision Support Systems functions measures provider use of resources relative to severity of patient illness?

Case-mix analysis

Which of the following medical management systems functions measures or classifies the seriousness of illness or injury for a specified patient condition?

Acuity

Which of the following information management implementation factors identifies the people and resources that will be assigned to the implementation process?

System building

Which of the following healthcare foundation and advanced technologies is described as the combination of the use of telecommunications technology with application systems?

Computer-telephony integration

Which of the following best describes the role of the Chief Information Officer (CIO) in a maintenance state for IM systems?

Preserver: Keeps operations running smoothly and manages incremental change

What is the first step in providing HCMOs with a mechanism for collecting accurate, relevant data and converting it into meaningful, timely information?

Planning and organizing data collection

Which of the four IT management tracks is defined as "systems that support administrative, financial, or clinical decision-making through incorporation of intelligent analysis of raw data"?

Strategic systems

Which type of healthcare application system allows single points of access for patient and resource management?

Enterprise systems

In the chart entitled Life Cycle Tasks and Considerations, which technology type is driven by replacement cycles?

Core systems

What is the final step in the information management process?

Communication of results

JKO Group Dynamics Two: Applications

Which of the following are purposes of the parking lot? Select all that apply.

-Recognizing ideas as future agenda items
-Keeping the group on track

Which of the following is included in an agenda to allocate time to identify ideas and opportunities?

What will you say about the decision we made here today when you return to your unit?

Elaborator and clarifier are examples of which one of the following roles?

Task-oriented

Which of the following is a core facilitation practice or behavior?

Staying on track

During a meeting, who should approve agenda changes?

Leader

Which of the following describes the role of the consensus tester?

Sends up a "trial balloon" to test a conclusion

Which is a component of an intervention statement?

Redirecting the person's behavior

What questions may you want to ask yourself before interrupting critical group deliberations? Select all that apply.

-Is the problem serious enough to warrant an intervention?
-Might it be resolved by itself?

True or False: The 'fish-bowl' is a last-resort technique to break up an impasse in a group.

True

The methods and procedures used to keep the discussion going and on track are referred to as what group activity role?

Process

The most important core facilitation practice or behavior of a facilitator is:

Ask Questions

JKO Group Dynamics One: Fundamentals

During which stage of group development does one usually see a building of cohesiveness of the group and the formulation of rules for decision-making?

Norming

What word best describes team leadership?

Influence

What teambuilding approach is most appropriate when problems in communication and coordination occur among professionals on a work team?

Ground rule setting meeting

Which tool is used to organize the tasks for the group?

Responsibility matrix

Which tool is used when members are unable to meet face-to-face?

Delphi technique

What is usually the minimum size of a group to ensure effectiveness?

Five

Which tool is used to draw out ideas from introverts in the group?

Nominal group technique

Initiator and reality tester are examples of which type of group member roles?

Task-oriented

Which ground rule for meetings should be applied to deal with group dynamic issues associated with status differences among members of a group?

Equal participation

Of the following, what is most detrimental to group effectiveness?

Groupthink

Which one of the following questions would be most effective in evaluating a meeting?

What should be done differently the next time we meet?

Which of the following are usually part of a group charter? Select all that apply.

-Purpose
-Reporting relationships
-Milestones

JKO Financial Management Four: Business Case Analysis

Which one of the following statements is false?

In the development of organizational plans, business plans should be developed first

Which one of the following is not a major component of a business plan?

***Risk analysis
*** Demand analysis

Which one of the following plans is developed first?

***Strategic plan

What classification of the portfolio matrix is characterized by steady stream of current revenue?

Cash cow

What is usually NOT included in the pro forma of the business plan?

Risk analysis

Which one of the following would not be included in a summary document for a business plan?

Marketing plan

What is the basis for the business plan?

Strategic plan

Which one of the following tools would be most appropriate for deciding on a new "big ticket" medical equipment purchase?

***Portfolio analysis

In addition to a list of tasks and time-frames for completion, what is next most critical in implementing the business plan?

Defining responsibilities

Which one of the following plans is developed last?

Financial plan

What should be used when an HCMO is considering a major new service or product line?

Business plan

What would be the most appropriate action to take in the maturity phase of the product life cycle model?

Enhance the product or develop new product lines

Which of the following is not one of the major factors to consider in a "make vs. buy" decision?

Competitor actions

Which of the following is not one of the four keys to the successful implementation of plans?

Have the right people with the right skills

What would be the most appropriate action to take in the growth phase of the product life cycle model?

Add staff, equipment, and information systems support

JKO Financial Management One: Concepts and Regulations

What is the primary source of funding for HCMOs?

Operations and maintenance (O&M)

Which one of the following statements is FALSE?

Financial accounting focuses on the internal uses of accounting information for decision making

What category of workload measures considers the complexity or resource consumption of a group of patients?

Case-mix measures

Which one of the following is NOT a major component of a business plan or case analysis?

****Demand analysis
****Financial analysis

When must an MEPRS report be submitted?

Within 60 days from the end of the reported month x

What measures are primarily used in monitoring performance and comparing facilities?

Weighted workload measures

What is used to report revenues and expenses of the organization over a period of time?

Income statement

Which is usually viewed as the most comprehensive financial management function or activity?

Comptrollership

Which of the following would be of most concern in reviewing an income statement?

Unusual operating losses

Which function is primarily done to support decision making and continuous improvement?

Managerial accounting

Which one of the following is NOT a criterion for quantitative measures or metrics?

General definition

What specific concept or mechanism focuses on the internal uses of accounting information for decision making?

****Controllership
****Financial management
****Financial accounting

What is the basic purpose of the Medical Expense and Performance Reporting System (MEPRS)?

To provide a uniform system of healthcare cost management

What specific concept or mechanism focuses on the internal uses of accounting information for decision making?

Managerial accounting

What is the inpatient classification scheme that relates various patient characteristics to length of stay (LOS) and amount of resources consumed?

Diagnostic-related groups (DRGs)

JKO External Accreditation Two: Preparation and Findings

n preparing for a survey and in taking action on the findings, what is most important with respect to education and development of your staff

creating an awareness of the importance of the survey and staff roles

What is the most important action to take after findings have been published

involve the staff in problem resolution

The CEO, COO, and CMS are concerned about preparation..."Im not sure about how to deal with JC's "hot button" on sentinel events". Select the correct management action or tool that can be used to address the issue

staff training

What best describes the accreditation report

a snapshot of the organizations compliance to standards at one particular point in time

Which is a guideline in communicating accreditation findings to stakeholders

avoid making negative remarks about other facilities

in considering the importance of preparing for a survey and taking action, which of the following benefits are common to both

opportunity for greater organizational effectiveness

The CEO, COO, and CMS are concerned about preparation..."I dont know what outcomes are desired by the accrediting organization". Select the correct management action or tool that can be used to address the issue

data sheets

Which one of the following is a management action within the change management model that is also a key responsibility of the task forces in preparing for a survey

process and system design or redesign

The CEO, COO, and CMS are concerned about preparation..."I have no idea what is going on with the accreditation". Select the correct management action or tool that can be used to address the issue

newsletter

in preparing for an external accreditation survey or in taking action, what is the aspect that is most crucial to both

involvement of staff

which of the following is defined as a systematic process of measuring and comparing the results of key work processes with those of the best performers and then implementing the best practices

benchmarking

How many months out from an external accreditation survey should the staff be educated and start to become involved

15 months

JKO JMESI - External Accreditation One: Overview Module

Which survey process is an annual self-assessment tool that permits hospitals to evaluate compliance with all applicable standards

Focused standards assessment

Which of the following statements best describes the mission of the joint commission

Continuously improve health care for the public

Which of the following accrediting organizations focuses its accreditation on outpatient clinics

AAAHC

Which one of the following accrediting organizations would have the greatest interest in developing new standards for access to care, particularly with respect to health plans

NCQA

Which one of the following issues would most likely be of greatest concern to accrediting organizations

Patient safety

What is the most important question to ask in conducting a root cause analysis in response to a sentinel event

Why?

Which of the following statements is true with respect to JC accreditation

JC accreditation is voluntary

Which is a sentinel event as defined by the Joint Commisison

Patient suicide

Which of the following accrediting organizations would most likely take the lead in developing new standards relating to sentinel events

JC

What statement is true with respect to standards set by accrediting organizations

They are meant to establish performance expectations

Of the following statements, which on represents the common factor shared by the four accrediting organizations discussed in this module

Education or guidance on standards

The best results are achieved when management applies the intent of the standards to the organizational as a whole using which type of mindset?

Systems approach

JKO JMESI - Epidemiology Three: Force Health Protection

Critical actions during actual deployments include

Occupational and environmental health site assessments

You have completed your mission and you are re-deploying back to the United States. Which of the following critical actions would you take at this point?

Complete a post-deployment health assessment

How often must health and safety hazards be assessed?

Continuously

Which one of the following is the most comprehensive with respect to a healthy and fit force?

Force health protection

What is the last component in a risk communication plan?

Activities

In which one of the following components of the risk communication plan would you find a list of possible problems to implementing the plan?

Constraints

How often should an individual's medical readiness be assessed?

Annually

Which one of the following is true with respect to public perceptions/beliefs regarding health messages?

The public may react unfavorably to fear

What concept is defined by "the systematic collection, analysis, and interpretation of information on the health of a population and relevant health hazards"?

Health surveillance

Which one of the following is a true statement?

Wellness interventions include a complete health assessment for all new Service members

All occupational and environmental health reports/data are to be entered into which one of the following?

Military Exposure Surveillance Library

Which of the following is one of the risk communication guidelines?

Simplify language

Cultural competence is a set of behaviors that includes:

Specific knowledge, skills, and abilities

True or False: The Guidelines for Culturally and Linguistically Appropriate Services (CLAS) is comprised of 10 standards set by the Office of Minority Health in the US Department of Health and Human Services.

False

The first step in setting up a diversity management program is to:

Develop a customized business case for diversity

As compared with mainstream American culture, patients from Asian countries:

Have a group orientation (versus an individual orientation)

Healthcare Management Organizations should incorporate cultural competencies in:

All aspects of policy making, administration, practice, and service delivery

One of the major benefits and/or outcomes of culturally competent care is:

Reduced delays in seeking care and improved use of health services

When employees are sensitive to use of language and the effects of stereotyping, they are demonstrating the characteristic and/or factor of:

Mutual respect

Understanding different cultures matters in healthcare organizations because:

It influences the way patients respond to healthcare services

Which is most characteristic of mainstream American culture?

Preference for direct confrontation

True or False: Appreciation of how one's personal cultural values, assumptions, and beliefs influence the clinical care provided is a critical attitude for providers.

True

True or False: Tolerance for ambiguities of language, styles, and behaviors is one of the six fundamentals of embracing diversity.

True

Cultural competent healthcare requires that healthcare organizations:

Have the capacity to value diversity

JKO Decision Making

Programmable decisions are those that are routine, repetitive, and often use predetermined guidelines.

True

Decision making includes the step of problem solving.

False

The final step in problem solving is implementing the decision.

False

2) Which tool for problem analysis focuses on identification of underlying process and systems problems?

Root-cause analysis

What is the most important factor in the successful implementation of any decision?

Leadership

During problem analysis, what question should be asked repeatedly to ensure that the true, underlying causes are identified?

Why is the problem occurring?

are three of the five major steps in problem solving?

Identifying/analyzing a problem
Implementing the decision
Evaluating the decision

Which of the following are true statements? Select all that apply.

The final step in problem solving is evaluating the decision
The first step in the problem solving model is identifying and analyzing the problem
Programmable decisions are those that are routine, repetitive, and often use predetermined guidelines

What should the manager discuss with their staff to obtain commitment and to ensure solution implementation?

How the solution benefits both the organization and the staff

Which of the following would be used if you have all the information or time is critical?

Solving the problem or making the decision alone

Which managerial decision-making style should be used if a high level of support and commitment from the group to implement the decision per the maxim is needed? What should be the most important consideration if a manager decides to jointly make a decision with his/her staff?

The manager shares the problem with the group and together they make a decision

Which of the following are identified by the action plan? Select all that apply.

Who is responsible for the task
How well (metric to measure success)
When the task must be completed

What are the decisions called for which there are no easy, ready-made solutions?

Nonprogrammable decisions

Which are major situational considerations or variables in determining whether or not to involve a group in the decision-making process? Select all that apply.

Time constraints
Availability of information
Complexity of the problem

The first phase of problem solving consists of which three steps:

Formulating a problem statement
Analyzing the problem, including its root causes
Recognizing that a problem or gap exists

JKO JMESI - Contingency Planning: Disaster Preparedness

1) True or False: The National Disaster Medical System is intended primarily for military contingencies.

False

True or False: According to Joint Commission standards on emergency management, hospitals must engage in planning activities after developing a written Emergency Operations Plan. [Remediation Accessed :N]

False

What is the first step in developing a disaster management plan? [Remediation Accessed :N]

Assemble key stakeholders

Which of the following is one of the critical components or benchmarks for bioterrorism preparedness?

Assess emergency preparedness and response capabilities

How often must healthcare organizations exercise their emergency management plans?

Twice annually

Which one of the following best expresses the essence of the disaster preparedness cycle? [Remediation Accessed :N]

Continuous improvement

Which of the following is a strategy for increasing hospital surge capacity? [Remediation Accessed :N]

Identify all civilian and military facilities within the AOR (wrong)

The ability of a healthcare organization to quickly expand to meet an increased demand for medical care is known as:

Surge capacity

Which one of the following uses civilian medical facilities to augment care by the Department of Defense and Department of Veterans Affairs' medical systems in a time of war/armed conflict? [Remediation Accessed :N]

National Disaster Medical System (NDMS)

Which of the following activities is key when planning for emergency medical and public health response? [Remediation Accessed :N]

Conducting regional response exercises

In developing a Disaster Management Plan, what step would follow the assessment of the facility's capabilities and weaknesses to deliver services? [Remediation Accessed :N]

Develop detailed, comprehensive, written response plans

Which of the following is a public health function in disaster preparedness and response? [Remediation Accessed :N]

Assuring decontamination

What agency, office, or command is responsible for operational control of the Defense Support of Civilian Authorities (DSCA) Program?

U.S. Army North (USANORTH)

JKO JMESI - Conflict Management Two: Negotiations

Four Key Steps

- identifying and defining the problem
- identifying interests and needs
- generating alternative solutions
- evaluating and selecting alternatives

Successful Integrative negotiation

- create free flow of information
- understand each other's true needs and objectives
- focus on their similarities
- search for solutions that meet goals of both sides

Principled negotiation

Participants are problem-solvers
The goal is a wise outcome reached efficiently and amicably

Separate the people from the problem

Be soft on the people, Hard on the problem.
Proceed independent of trust

Focus on interests, not positions

Explore interests
Avoid having a bottom line

Invent options for mutual gain

Develop multiple options to choose from; later decide

Insist on using objective criteria

Try to reach a result based on standards independent of will
Reason and be open to reason; yield to principle, not pressure

Four Basic Steps in Inventing Options

1. Problem. What's wrong? What are current symptoms? What are disliked facts contrasted with a preferred solution?

Four Basic Steps in Inventing Options

2. Analysis. Diagnose the problem: sort symptoms into categories. Suggest causes. Observe what is lacking. Note barriers to resolving the problem.

Four Basic Steps in Inventing Options

3. Approaches. What are possible strategies or prescriptions? What are some theoretical cures? Generate broad ideas about what might be done?

Four Basic Steps in Inventing Options

4. Action ideas. What might be done? What specific steps might be taken to deal with the problem?

Ten Key steps for setting clear goals

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1.

Understand the key issues that must be resolved in the upcoming negotiation.

2.

Assemble all the issues together and understand the complexity of the bargaining mix

3.

Understand and define the key interests at stake that underline the issues

4.

Defined limits - the point where we will walk away or stop negotiating

5.

Defined the alternatives - other deals we could do if this deal does not work out

6.

Clarify the target points to be achieved in the asking price where we will begin the discussion

7.

Understand my constituents, what they expect of me, and the social context

8.

Understand the other party in the negotiation - their goals, issues, strategies, interests, limits, alternatives, targets, openings, and authority

9.

Plan the process by which I will present and "sell" my ideas to the other party (and perhaps to my own constituency)

10.

Define the important points of protocol in the process - the agenda, who will be at the table or observing the negotiation, where and when will we negotiate, and so on

4 types of perceptual distortions

Stereotyping
Halo effect
Selective perception
Projection

5 sources of power

- informational sources of power (information and expertise)
- personal sources of power (psychological orientation, cognitive orientation, motivational orientation, certain dispositions, and moral orientation and skills).
- position based sources of power (legitimate power and resource control).
- relationship-based power (goal interdependence and deferent power and networks).
- contextual sources of power (availability of BATNAs, availability of agents, and the organizational or national culture in which the negotiation occurs).

4 approaches to ethi

- end-result ethics
- duty ethics
- social contract ethics
- personalistic ethics

Before using deceptive tactics ask yourself...

Will they really enhance my power and help me achieve my objectives?
How will the use of these tactics affect the quality of my relationship with the other party in the future?
How will the use of these tactics affect my personal and professional reputation as a negotiator?

Key elements in negotiations with relationships

- reputation
- trust
- Justice (distributive, procedural, interactional, systemic)

Cultural attribution error

The tendency to overlook the importance of situational factors in favor of cultural explanations.

Environmental context

Environmental forces that neither negotiator controls that influence the negotiation

Immediate context

Factors over which negotiators appear to have some control.

Environmental context

- political and legal pluralism
- international economics
- foreign governments and bureaucracies
- instability
- ideology
- culture
- external stakeholders

Immediate context

- relative bargaining power
- levels of conflict
- relationships between negotiators
- desired outcomes
- immediate stakeholders

Idealogical clashes

Increase the communication challenges in international negotiations in the broadest sense because the parties may disagree at the most fundamental levels

Hofstede

Individualism/collectivism
Power distance
Career success/quality of life
Uncertainty avoidance

Low familiarity

- employ agents or advisers (unilateral strategy)
- bring in a mediator (joint strategy)
- induce the other negotiator to use your approach (joint strategy

Moderate familiarity

- adapt to the other negotiators approach (unilateral strategy)
- coordinate adjustment (joint strategy)

High familiarity

- embrace the other negotiators approach (unilateral strategy)
- improvise an approach (joint strategy)
- effect symphony (joint strategy)

JKO Social Networking Site Awareness Training

Public wireless hotspots, such as those located in "blank", should be avoided.

All of the answers apply

Computer viruses may be transmitted by:

All of the answers apply

it is important to omit the following information from your profile page:

The name of your spouse

The following information may be utilized by an adversary to social engineer an individual:

All of the answers apply

You should never give your password to:

All of the answers apply

Which of the following represent users of SNSs?

All of the answers apply

Critical Information can be defined on a "blank" level

All of the answers apply

Verifying your friends is important because:

Identity thieves often pose as a friend when trying to access your critical information

Critical information is defined as:

The information you must protect to ensure your success AND the information that the adversary needs to prevent your success

The following items should not be shared on SNS profile page:

The names of your family and coworkers

Stalkers use SNSs for :

Identification of a victim's routines and whereabouts

As the size of computing devices decreases, "blank" becomes a greater threat to computer security.

Theft

Adversaries and threats may come from the following sources:

All of the answers apply

You should never include the following information on a SNS profile page:

All of the answers apply

The following information might be publicly visible even if your profile page is not:

All of the answers apply

To protect critical information, you should implement the following password policy:

Develop a strong password

JKO DOD Personnel Reliability Assurance Program (PRAP)

Standards

-SF Reliability standards
-Routine Monitoring

Information Provided

-member
-supervisor
-medical personnel
-peers

Essential Elements

-US Citizen
-Security Clearance
-SF Technical Training
-Continuously monitored

At Risk Reviews are conducted _______ by Commander

Weekly

SF Member Responsibilities

-Notify chain of command
-Inform Medical
-Over the Counter
-Alcohol or Medication
-Obligation to report

Behavioral/Personality Factors

-Duration
-Frequency
-Intensity

DNA

Do Not Arm